Knowledge Base
FAQ
Answers to common technical, deployment, and licensing questions.
Is DriveLink Windows-only?
Yes. DriveLink is currently focused on Windows to deliver stronger native policy integration and endpoint-management workflows.
Which protocols are supported right now?
DriveLink is currently focused on SFTP.
What is SFTP in simple terms?
SFTP is Secure File Transfer Protocol over SSH. It lets you browse, upload, and download files on a remote server through an encrypted connection.
What does "SSH Windows Drive" mean?
It means mapping an SSH/SFTP server to a Windows drive letter, so users can access remote files in Explorer and regular desktop applications.
How is DriveLink different from SSHFS-Win Manager?
DriveLink focuses on Windows-native security and enterprise operation: DPAPI-protected saved secrets, SSH host-key pinning, bundled WinFsp setup, per-connection auto-connect, connection testing, redacted support details, system-managed connections, Group Policy, Intune-friendly deployment, remote config, and branding. SSHFS-Win Manager still has useful raw SSHFS option flexibility for specialized workflows.
Can I migrate from SSHFS-Win Manager?
Yes. Recreate the same host, port, and remote path in DriveLink, choose password or private-key authentication, test the connection, verify the SSH host-key fingerprint, save, mount, and then enable auto-connect if needed. PuTTY .ppk keys should be exported to OpenSSH format first.
Does DriveLink support every SSHFS command-line option?
No. DriveLink exposes common advanced settings such as read-only mounts, cache duration, connection and operation timeouts, dot-file visibility, and volume labels. Unusual raw SSHFS options should be validated before migration.
Can we deploy it silently?
Yes. DriveLink supports unattended install and upgrade workflows suitable for managed rollout.
Can IT preconfigure and lock server endpoints?
Yes. Enterprise features support system-managed connections where endpoint settings can be controlled by IT.
Can users still provide their own credentials on managed connections?
Yes. Endpoint policy can remain centrally managed while users provide credentials in their own local context.
How are credentials protected?
Credential data is encrypted at rest with Windows-bound protection and scoped for local user context.
Does DriveLink verify SSH host keys?
Yes. DriveLink can pin a server's SHA256 host-key fingerprint per connection. If a later connection receives a different fingerprint, DriveLink blocks the connection until the new fingerprint is verified and trusted.
What is included in support details?
Support details include app and Windows version information, WinFsp detection, selected connection metadata, and recent redacted log entries. They may include hostnames and usernames, but not passwords, passphrases, encrypted secret blobs, or private key contents.
Do we need a cloud admin portal?
No. Deployment and policy workflows can align with standard enterprise Windows tooling.
Is this suitable for offline or air-gapped environments?
Yes. Teams can manage rollout without dependency on an external management portal.
How does Enterprise Toolkit licensing work?
Enterprise Toolkit is $499 one-time perpetual per organization, includes 1 year of free updates, then $99/year for update access plus basic email support with a response target within 3 business days.
Is there an enterprise support plan?
Yes. Enterprise Support is available at $99/month and includes email and phone support with a next-business-day response target.
Is there a licensing option for NAS bundling and white-label shipping?
Yes. The Embedded/White-Label Product tier offers custom pricing for NAS vendors and product teams that bundle and ship a white-labeled version.
Need a deployment review?
For enterprise rollout planning, licensing, or white-label discussions, contact the DriveLink team.
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